Moleroda Terms & Conditions

About Us
Moleroda Finishing Systems Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

Payment Options - see our Payments page for more info. 
On the website we offer PayPal payment who accept most major cards, you do not need to have a PayPal account to use this method. We also offer RBS World Pay - They are a popular payment provider who offer safe transactions - Most major cards are accepted. 

If you prefer please call our office or pop in and pay with our card machine. If you want to ring through an order we can take your card details over the phone and process an order then and there. (excluding American express cards). 

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling - see our Delivery page for more info.

  • We do our best to dispatch the same day - we will contact you if the items are out of stock. 
  • All postage is calculated by weight of items. 
  • We use Royal Mail or Interlink Express to dispatch items. 
  • We have 3 shipping bands : Shipping to the UK , EU shipping and Worldwide shipping. 

Contact details:
Moleroda Finishing Systems Ltd
Unit 5 Whaddon Business Park
Whaddon, Salisbury
Wiltshire SP5 3HF
United Kingdom

Phone: +44 01722 711988
Fax: +44 01722 711820
Email: info [at] moleroda [dot] com
VAT Registration No. 323 4001 19
Company Reg No 1749485

Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges
For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free. If you are from the EU and have a VAT number we will be able to deduct the VAT from your order. 

Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. Both PayPal and RBS World Pay are secure well-known payment providers. 

Guarantee
We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee if returned unused. Postage will not be refunded. 

Reaching Us
If you need to reach us, please email us using the link on the contact us page, alternatively, you can call on +44 (0)1722 711988 (International +44 (0)1722 711988) or fax us on +44(0)1722 711820 or write to us at Unit 5 Whaddon Businness Park Whaddon, Salisbury Wiltshire SP5 3HF United Kingdom

Privacy Policy
Moleroda Finishing Systems Ltd does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.  Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes

Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive which can be found here.

  • If (in the unlikely event) the item that arrives is not what you ordered or is damaged/faulty, please contact us within 48hrs for a return or replacement.
  • If the item does not meet your requirements such as it is the wrong size, please contact us within 48hrs and we will exchange the item where another size is available.
  • If you change your mind for any reason, you may contact us to arrange a return within 14 days of it being dispatched to you. (Refund given for unused products only).
  • For all returns we ask that you package the item securely and include a brief cover note stating: Your User ID, The item you would like to return, the reason for the return and whether you would like a refund or a replacement. We will process your refund / replacement as soon as your item is received.